Common support questions
I need help signing in
Having issues with your Sign-in or password? Try one of the following options - we’re here to help.
Sign-in helpI need to check my coverage
Learn how you can access your coverage details, eligibility and coverage card.
Coverage and eligibilityI need to update my address
Find out how you can update your personal information.
Update your addressI need to submit or track a claim
Submit or track claims, online, on your smartphone or by mail.
Submit or track a claimI need to find a form
Find out how you can get access to the claim form you need quickly and easily.
Find a formI need to check my balance
We offer several easy and convenient ways to check your balance.
Check a balanceContact us
Our phone lines are open Monday-Friday: 8am-8pm ET
Benefits provided through your workplace
1-800-361-6212
Please have your drug or travel card ready.
Savings and investments provided through your workplace
1-866-733-8612
Please have your mysunlife.ca numerical Sign-in/Access ID and password ready.
Insurance and investments purchased through your advisor
1-877-786-5433
Not yet a customer? Talk to an advisor to help answer your questions.
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