Common support questions
Have trouble accessing your account? Looking for a claim that you made? We've gathered some helpful links to our most commonly asked questions.
I need help signing in
Having issues signing in with your email or password? We’re here to help.
I want to check my coverage
Find out how you can get your coverage details. See what you’re eligible for. Print or download your coverage card.
I want to change my address
Find out how you can update your address and other personal information.
I want to submit or
track a claim
Submit or track claims, online, on your smartphone or by mail.
I want to find a form
Find out how you can get the claim form you need, quickly and easily.
I want to check my balance
We offer several easy ways to check your account balance.
Contact us
Our phone lines are open Monday-Friday: 8 a.m. to 8 p.m. ET
If you have benefits through your workplace
1-800-361-6212
Please have your drug or travel card ready.
If you have savings and investments through your workplace
1-866-733-8612
Please have your mysunlife.ca numerical sign-in/access ID and password ready.
If you bought insurance and investments through your advisor
1-877-786-5433
Not yet a customer? Talk to an advisor to help answer your questions.