Common support questions

Have trouble accessing your account? Looking for a claim that you made? We've gathered some helpful links to our most commonly asked questions. 

I need help signing in

Having issues signing in with your email or password? We’re here to help.

Sign-in help

I want to check my coverage

Find out how you can get your coverage details. See what you’re eligible for. Print or download your coverage card.

Coverage and eligibility

I want to change my address

Find out how you can update your address and other personal information.

Update your address

I want to submit or track a claim

Submit or track claims, online, on your smartphone or by mail.

Submit or track a claim

I want to find a form

Find out how you can get the claim form you need, quickly and easily.

Find a form

I want to check my balance

We offer several easy ways to check your account balance.

Check a balance


Contact us

Our phone lines are open Monday-Friday: 8 a.m. to 8 p.m. ET


If you have benefits through your workplace

1-800-361-6212

Please have your drug or travel card ready.


If you have savings and investments through your workplace

1-866-733-8612

Please have your mysunlife.ca numerical sign-in/access ID and password ready.


If you bought insurance and investments through your advisor

1-877-786-5433

Not yet a customer? Talk to an advisor to help answer your questions.

More contact information

If you’re having technical problems with the website, please contact webmaster@sunlife.com.