Forms you might need if you bought your coverage through your advisor

Contact your advisor directly to get the form you need. Do you need your advisor's phone number or email address? Go to Find an advisor and enter your advisor's last name.

You can also call the Customer Care Centre at 1-877-SUN-LIFE (1-877-786-5433), Monday to Friday, 8 a.m. to 8 p.m. ET.

Forms you might need if you bought your coverage online

Sign in to mysunlife.ca. Not registered online yet? Take a few minutes to register now.

You can also call the Customer Care Centre at 1-877-SUN-LIFE (1-877-786-5433), Monday to Friday, 8 a.m. to 8 p.m. ET.

Forms you might need if you're covered through your employer

Avoid the hassle of paper claim forms. Sign up for direct deposit and online claims submissions, if they're available in your plan. We'll process your claims instantly and usually get your money to you within 48 hours. Sign in to mysunlife.ca. Not registered yet? Take a few minutes to register now.

Note: It's important for us to keep your personal information secure. That's why we may send you a temporary password by mail, typically in 3 to 5 business days. Once you've registered and you have your password, you can sign in to mysunlife.ca to find forms, and submit and track your claims.

Can't submit a claim online? You can print out a paper form with your personalized information and contract number.

To get your claim forms:

  1. Sign in to mysunlife.ca.
  2. Under Benefits, choose Submit a Claim, then Print claim form.
  3. Choose the PDF claim form you need and fill it out online, or print it and fill it out by hand. Then sign the completed form, attach all original receipts and mail it to the address on the form.

Not registered yet? Take a few minutes to register now. You can also call the Customer Care Centre at 1-866-361-6212, Monday to Friday, 8 a.m. to 8 p.m. ET. Please have your coverage card ready.

Your employer or organization may not have personalized claims forms. If so, you can find the most popular non-personalized group claims forms here.*

Dental

Dental claim – standard claim form (DENT-E)
Use this form when you want to submit a dental claim under your regular dental coverage.

Dental claim – health spending account claim form (DENT-HSA-E)
Use this form when you want to submit a dental claim under your health spending account.

Extended health care

Extended health care – standard claim form (EHC-E)
Use this form when you want to submit medical expenses and services claims under your regular extended health-care coverage.

Extended health care – health spending account claim form (EHC-HSA-E)
Use this form when you want to submit medical expenses and services claims under your health spending account.

Disability

 Long-term disability (LTD) – plan member package
Use these forms when you want to submit an LTD claim.

 Short-term disability (STD) – plan member package
Use these forms when you want to submit an STD claim.

 Salary continuance – plan member package
Use these forms to report an absence under salary continuance services.

 Attending Physician Statement – disability claim (020-3485-STD-LTD)
Use this medical form to submit a short-term disability claim.

 Plan Member Update (PMU) (920-5800)
Use this form to submit a long-duration disability claim.

 Attending Physician’s Statement – LTD (General) (045-1355-GEN / 045-1356-GEN)
Use this medical form to submit an LTD claim.

Other

 Beneficiary nomination (102G-E)
Use this form to name or change a beneficiary (the person or people who get the payment after you die) for your life and accidental death benefits.

 Beneficiary nomination with optional benefits (102G-OPT-E)
Use this form to name or change a beneficiary for your optional life and accidental death benefits.


*Most employers and other organizations let you submit your claims online, or they give you personalized forms that help speed up the process. What if your group plan uses personalized forms but you submit a claim on a non-personalized form anyway? Then the same terms and conditions as the ones on your employer's or organization's personalized form will apply. Not sure if this applies to you? Please sign in to mysunlife.ca to get your plan's forms, or contact your employer. Not registered online yet? Take a few minutes to register now.

If you have any questions, contact your plan administrator. Or call us at 1-800-361-6212 Monday to Friday, 8 a.m. to 8 p.m. ET

Are you leaving your workplace plan?

Have you left your employer and need a form to convert your coverage to another plan? Please call us at 1-877-893-9893, Monday to Friday, 8 a.m. to 8 p.m. ET.